Privacy Policy

This Privacy Policy explains how Ondale Ltd, trading as kiwli, collects, uses and protects your personal information when you visit or buy from kiwli.com. We are the data controller for the information we hold about you.

Information we collect

When you visit our site, we automatically collect certain information about your device and how you use the site, such as your IP address, browser type, time zone, the pages and products you view, and the site or search terms that brought you here. We call this Device Information, and we collect it using cookies, log files and similar technologies.

When you place or try to place an order, we collect the information you give us, such as your name, billing and delivery address, email address, phone number and payment information. We call this Order Information. Payments are handled by our payment providers, and we do not store your full card details.

Together, Device Information and Order Information are what we mean by "personal information" in this policy.

How and why we use your information

We use your personal information to:

• Process and fulfil your orders, including taking payment, arranging delivery, and sending order confirmations and updates
• Communicate with you and provide customer support
• Screen orders for fraud and keep our site secure
• Improve and optimise our site and understand how customers use it
• Send you marketing about our products, where you have agreed to receive it

Our lawful bases

Under UK data protection law we rely on the following lawful bases for using your information:

• Performance of a contract, to process and deliver your order
• Legitimate interests, to run, improve and protect our business and prevent fraud
• Consent, for marketing communications, which you can withdraw at any time
• Legal obligation, where we are required to keep records or comply with the law

Sharing your information

We share your personal information only with parties that help us run our business, and only as far as they need it. These include our payment providers, to process payments securely; our suppliers and fulfilment partners, to pick, pack and deliver your order; and analytics and marketing providers, such as Google and Meta, to help us understand and improve our marketing. We may also share information where the law requires it, or to protect our rights.

International transfers

Some of our suppliers and service providers are based outside the United Kingdom. Where we transfer your personal information internationally, we take steps to make sure it stays protected to a standard consistent with UK data protection law.

How long we keep it

We keep your Order Information for as long as we need it to provide our service, meet our legal and accounting obligations, and resolve any disputes. You can ask us to delete it, and we will do so unless we are required to keep it.

Your rights

If you are based in the UK or EU, you have the right to:

• Access the personal information we hold about you
• Ask us to correct or update it
• Ask us to delete it
• Object to, or ask us to restrict, how we use it
• Ask for a copy of it in a portable format
• Withdraw your consent to marketing at any time

To exercise any of these, email us at hello@kiwli.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Cookies

We use cookies and similar technologies to run the site, remember your preferences, understand how the site is used, and support our marketing. You can control or disable cookies through your browser settings and through the cookie banner shown when you visit.

Marketing

If you have agreed to receive marketing from us, you can unsubscribe at any time using the link in our emails or by emailing hello@kiwli.com.

Children

Our site and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The current version always lives on this page.

Contact us

kiwli is a trading name of Ondale Ltd, a company registered in England and Wales. For any questions about this policy or the information we hold about you, contact us:

• Company name: Ondale Ltd
• Company registration number: 17153690
• Registered office: Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE, United Kingdom
• Email: hello@kiwli.com
• Phone: +44 7518 735413
• Customer service hours: Monday to Friday, 9am to 5pm (UK time)

We aim to reply to every message within one working day.

Please note: returns are processed at our designated returns warehouse, not our registered office. Email us at hello@kiwli.com before sending anything back and we will provide the correct return address and instructions.